Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how nojili ("nojili", "we", "us", "our") collects, uses, stores, shares, and protects personal information obtained from users ("you", "your", "User", "Player") of our online gaming platform, including the website located at https://nojili.cam, mobile applications, and all related services (collectively, the "Platform" or "Services").

nojili is committed to protecting the privacy and security of personal data in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations issued by the National Privacy Commission of the Philippines. This Policy explains what personal information we collect, how we use it, who we share it with, your rights regarding your personal data, and the measures we implement to safeguard your information.

By registering an account, accessing the Platform, or using any nojili Services, you acknowledge that you have read, understood, and consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy. If you do not agree with any provision of this Policy, you must immediately discontinue use of the Platform and Services.

This Privacy Policy should be read in conjunction with our Terms and Conditions, Responsible Gaming Policy, and any other policies or notices we provide regarding specific aspects of data processing. In the event of conflict between this Privacy Policy and other policies, the provision most protective of your privacy rights shall prevail.

2. Information We Collect

2.1 Information You Provide Directly

When you register for a nojili account, we collect personal information that you voluntarily provide, including but not limited to:

• Identity Information: Full legal name as it appears on government-issued identification, date of birth, gender, nationality, and photographs or scans of government-issued identification documents (Philippine passport, driver's license, UMID, Philippine National ID, PRC ID, or other valid government-issued ID) for age and identity verification purposes;
• Contact Information: Residential address in the Philippines including street address, barangay, city or municipality, province, and postal code; email address; mobile phone number registered to a Philippine telecommunications provider (Globe, Smart, PLDT, DITO, or others);
• Account Credentials: Username, password, security questions and answers, and any other authentication information you create or provide for account access;
• Financial Information: Payment method details including GCash mobile number, PayMaya account information, bank account numbers, bank names (BDO, BPI, Metrobank, Landbank, UnionBank, or other Philippine banks), transaction history, deposit and withdrawal records, and payment card details if applicable;
• Communication Data: Content of messages, emails, live chat transcripts, customer support inquiries, feedback, complaints, and any other communications you send to nojili through our Platform or customer service channels.

2.2 Information We Collect Automatically

When you access or use the nojili Platform, we automatically collect certain technical and usage information through cookies, web beacons, log files, and similar tracking technologies:

• Device Information: Device type, model, and manufacturer; operating system and version; browser type and version; screen resolution; device identifiers including IMEI, advertising ID, or other unique identifiers;
• Connection Information: IP address; internet service provider (Globe, Smart, PLDT, or others); geolocation data derived from IP address or GPS coordinates if you enable location services; connection type and speed;
• Usage Data: Pages visited, features used, games played, time spent on Platform, navigation paths, click patterns, referring and exit pages, date and time stamps of activities, frequency and duration of visits;
• Gaming Activity: Bets placed, games played, wagering patterns, win and loss records, bonus usage, account balance history, betting strategies, and gameplay statistics;
• Marketing Interaction: Email open rates, click-through rates, promotional offer acceptance, marketing campaign responses, and preferences regarding promotional communications.

2.3 Information from Third Parties

We may collect or receive information about you from third-party sources including: payment processors (GCash, PayMaya, Philippine banks) providing transaction verification and payment processing services; identity verification services conducting age and identity verification checks against government databases; fraud prevention services and databases used to detect and prevent fraudulent activity, money laundering, or other illicit conduct; social media platforms if you choose to link your social media accounts to your nojili account; marketing partners and affiliates who refer you to nojili; and publicly available sources including government registries, public records, and online databases.

3. How We Use Your Information

nojili uses the personal information we collect for the following purposes, all of which are necessary for providing our gaming services, complying with legal obligations, or pursuing our legitimate business interests:

3.1 Account and Service Management

• Creating, maintaining, and administering your nojili account;
• Verifying your identity and age to ensure compliance with Philippine gaming regulations requiring players to be 21 years or older;
• Processing deposits, withdrawals, and other financial transactions through GCash, PayMaya, bank transfers, or other payment methods;
• Providing access to gaming content including slots, live casino, sports betting, fishing games, bingo, and other gaming products;
• Maintaining transaction history and account statements for your reference and record-keeping;
• Implementing deposit limits, session time reminders, cooling-off periods, self-exclusion requests, and other responsible gaming tools you activate.

3.2 Customer Support and Communication

• Responding to customer service inquiries, complaints, technical support requests, and feedback submitted through live chat, email, or other communication channels;
• Sending transactional communications including account notifications, deposit confirmations, withdrawal processing updates, password reset instructions, security alerts, and other service-related messages necessary for account operation;
• Providing customer support in English and Filipino through our Manila-based support team available 24 hours per day, 7 days per week.

3.3 Security, Fraud Prevention, and Compliance

• Detecting, investigating, and preventing fraudulent activity, money laundering, unauthorized access, account takeovers, bonus abuse, collusion, use of automated software or bots, and other violations of our Terms and Conditions;
• Monitoring gaming activity to identify suspicious betting patterns, unusual transaction activity, or behavior that may indicate problem gambling;
• Complying with legal obligations under Philippine law including the Data Privacy Act, Anti-Money Laundering Act (AMLA), and regulations enforced by PAGCOR, the National Privacy Commission, and other regulatory authorities;
• Responding to lawful requests from law enforcement, regulatory bodies, courts, or other government authorities; and cooperating with investigations into illegal activity or regulatory violations;
• Maintaining audit trails, logs, and records required by gaming regulations and financial compliance standards.

3.4 Marketing and Promotional Communications

• Sending promotional emails, SMS messages, push notifications, and in-platform messages regarding bonuses, special offers, new games, tournaments, and other marketing content tailored to your gaming preferences and activity;
• Personalizing marketing communications based on your gaming history, deposit patterns, game preferences, and demographic information to offer relevant promotions;
• Conducting surveys, gathering feedback, and performing market research to improve our Services and understand customer preferences;
• You may opt out of marketing communications at any time by adjusting your account communication preferences, clicking unsubscribe links in emails, replying STOP to SMS messages, or contacting customer support.

3.5 Platform Improvement and Analytics

• Analyzing usage patterns, gaming behavior, and player preferences to improve Platform functionality, game selection, user experience, and service quality;
• Conducting technical troubleshooting, testing new features, optimizing Platform performance for Philippine internet infrastructure (Globe, Smart, PLDT networks), and ensuring compatibility across devices;
• Generating aggregated, anonymized statistics and reports for business intelligence, strategic planning, and performance measurement that do not identify individual users.

4. How We Share Your Information

nojili does not sell, rent, or trade your personal information to third parties for their independent marketing purposes. However, we may share your information with the following categories of recipients under specific circumstances:

4.1 Service Providers and Business Partners

We share personal information with trusted third-party service providers who assist in operating our Platform and delivering Services, including:

• Payment Processors: GCash, PayMaya, Philippine banks, and other payment service providers that process deposits, withdrawals, and financial transactions on our behalf;
• Identity Verification Services: Third-party verification providers that conduct age verification, identity verification, and anti-fraud checks using government databases and public records;
• Gaming Providers: Software developers and game providers who supply slots, live casino, fishing games, and other gaming content available on nojili;
• Technology Infrastructure Providers: Cloud hosting services, content delivery networks (CDNs), data storage providers, and IT infrastructure companies that host our Platform and store data;
• Customer Support Tools: Live chat software providers, customer relationship management (CRM) systems, and support ticketing platforms used to manage customer service interactions;
• Marketing and Analytics Providers: Email service providers, SMS gateway services, analytics platforms, and marketing automation tools that help us communicate with players and analyze Platform usage.

All service providers are contractually obligated to protect your personal information, use it only for the specific purposes for which it was disclosed, and comply with applicable data protection laws.

4.2 Legal and Regulatory Authorities

We may disclose personal information to government authorities, regulators, law enforcement agencies, courts, or other third parties when required or permitted by Philippine law, including to:

• Comply with legal obligations, court orders, subpoenas, warrants, or other lawful requests from authorities;
• Respond to investigations by PAGCOR, the National Privacy Commission, Anti-Money Laundering Council (AMLC), or other regulatory bodies;
• Report suspicious transactions under the Anti-Money Laundering Act (AMLA) or suspicious activity to appropriate authorities;
• Enforce our Terms and Conditions, investigate terms violations, or pursue legal remedies for breach of contract or fraudulent conduct;
• Protect the rights, property, safety, or security of nojili, our users, or the public from harm, fraud, or illegal activity.

4.3 Business Transfers

In the event of a merger, acquisition, corporate restructuring, sale of assets, bankruptcy, or other business transaction involving nojili, your personal information may be transferred to the acquiring entity or successor organization. You will be notified of any such change via email or prominent notice on our Platform, and the acquiring entity will be required to continue protecting your personal information in accordance with this Privacy Policy and applicable law.

5. Cookies and Tracking Technologies

nojili uses cookies, web beacons, pixel tags, local storage, and similar tracking technologies to enhance your experience on our Platform, analyze usage patterns, personalize content, and improve our Services. Cookies are small text files stored on your device by your web browser that allow us to recognize your device and remember your preferences.

5.1 Types of Cookies We Use

Cookie Type	Purpose	Duration
Essential Cookies	Required for Platform functionality, account login, security features, and basic Services. Cannot be disabled.	Session / Persistent
Performance Cookies	Collect anonymous data about Platform usage, page load times, errors, and technical performance to improve functionality.	Persistent
Functionality Cookies	Remember your preferences, language settings, game filters, and other customization choices to enhance your experience.	Persistent
Analytics Cookies	Track user behavior, navigation patterns, and feature usage to analyze how players interact with our Platform and identify areas for improvement.	Persistent
Advertising Cookies	Deliver personalized promotional content based on your gaming preferences and activity. May be used for remarketing across platforms.	Persistent

5.2 Managing Cookie Preferences

Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies or alert you when cookies are being sent. You may also manage cookie preferences through your account settings on the nojili Platform. Please note that disabling essential cookies will prevent you from accessing certain Platform features and may impair functionality. Disabling analytics or advertising cookies will not affect your ability to use core gaming Services, but may result in a less personalized experience.

6. Data Security

nojili implements industry-standard technical, administrative, and physical security measures to protect your personal information against unauthorized access, disclosure, alteration, destruction, loss, or misuse. Our security practices include:

• Encryption: All data transmitted between your device and our servers is encrypted using 256-bit Secure Socket Layer (SSL) / Transport Layer Security (TLS) protocols, the same encryption standard used by Philippine banks and financial institutions;
• Access Controls: Personal information is accessible only to authorized nojili employees, contractors, and service providers who require access to perform their job functions and are bound by strict confidentiality obligations;
• Authentication: Account access requires secure password authentication, and we encourage users to create strong passwords and enable two-factor authentication (2FA) where available;
• Network Security: Our infrastructure is protected by firewalls, intrusion detection systems, and regular security monitoring to prevent unauthorized access attempts;
• Regular Audits: We conduct periodic security assessments, vulnerability testing, and compliance audits to identify and address potential security weaknesses;
• Incident Response: We maintain incident response protocols to quickly detect, contain, and remediate security breaches or data incidents.

While we employ robust security measures, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security of your information. You are responsible for maintaining the confidentiality of your account credentials and must notify us immediately if you suspect unauthorized account access.

7. Data Retention

nojili retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal and regulatory obligations, resolve disputes, enforce agreements, and maintain business records. Specific retention periods vary based on the type of information and the purpose for which it is processed:

• Account Information: Retained for the duration of your active account and for a period following account closure as required by gaming regulations, tax laws, and anti-money laundering requirements, typically five (5) to ten (10) years;
• Transaction Records: Retained for a minimum of five (5) years as required under Philippine financial regulations and AMLA compliance requirements;
• Identity Verification Documents: Retained for the duration of your account and for a period following closure as required by know-your-customer (KYC) and anti-money laundering regulations;
• Communication Records: Customer support transcripts, emails, and communications retained for up to three (3) years for quality assurance, dispute resolution, and compliance purposes;
• Marketing Data: Retained until you opt out of marketing communications or request deletion, whichever occurs first;
• Technical Logs: Server logs, IP addresses, and usage data typically retained for up to twelve (12) months for security monitoring, fraud prevention, and technical troubleshooting.

Upon expiration of applicable retention periods, we securely delete or anonymize personal information in accordance with our data retention and disposal procedures. You may request early deletion of certain information by contacting customer support, subject to our legal and regulatory obligations to retain records.

8. Your Privacy Rights

Under the Data Privacy Act of 2012 and regulations of the National Privacy Commission, you have the following rights regarding your personal information:

8.1 Right to Access

You have the right to request confirmation of whether we are processing your personal information and to obtain a copy of your personal data in a commonly used, machine-readable format. You may access much of your account information directly through your nojili account dashboard. For additional information, contact our Data Protection Officer.

8.2 Right to Rectification

You have the right to request correction of inaccurate, incomplete, or outdated personal information. You may update your contact information, address, and certain account details directly through your account settings. For changes to name, date of birth, or other identity information, you may need to provide supporting documentation to verify the requested changes.

8.3 Right to Erasure

You have the right to request deletion of your personal information under certain circumstances, including when the information is no longer necessary for the purposes for which it was collected, when you withdraw consent (where consent is the legal basis for processing), or when processing is unlawful. This right is subject to legal and regulatory retention requirements that mandate we retain certain records for specified periods.

8.4 Right to Object

You have the right to object to processing of your personal information for direct marketing purposes. You may opt out of promotional communications by adjusting your account settings, clicking unsubscribe links in emails, or contacting customer support. You may also object to processing based on legitimate interests, though we may demonstrate compelling legitimate grounds that override your interests.

8.5 Right to Data Portability

You have the right to receive personal information you have provided to nojili in a structured, commonly used, machine-readable format and to transmit that information to another data controller where technically feasible.

8.6 Right to Withdraw Consent

Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.

8.7 Exercising Your Rights

To exercise any of these rights, please contact our Data Protection Officer through the contact information provided in Section 11. We will respond to your request within fifteen (15) business days as required by the Data Privacy Act. We may require verification of your identity before processing requests to ensure we do not disclose information to unauthorized individuals.

8.8 Right to File a Complaint

If you believe we have violated your data privacy rights or have concerns about how we handle your personal information, you have the right to file a complaint with the National Privacy Commission of the Philippines. Contact details for the National Privacy Commission can be found at their official website.

9. International Data Transfers

nojili primarily processes personal information within the Philippines using servers and infrastructure located in Philippine data centers or cloud hosting facilities serving the Philippine market. However, some of our service providers, technology partners, and game providers may be located outside the Philippines, which may result in your personal information being transferred to, stored in, or processed in countries outside Philippine jurisdiction.

When we transfer personal information internationally, we ensure that appropriate safeguards are in place to protect your data in accordance with the Data Privacy Act and National Privacy Commission requirements, including: standard contractual clauses approved by data protection authorities; adequacy determinations recognizing that the recipient country provides adequate data protection; binding corporate rules for transfers within multinational corporate groups; and other mechanisms that ensure a level of protection substantially similar to that provided under Philippine law.

By using nojili Services, you consent to the transfer of your personal information to countries outside the Philippines where necessary to provide our gaming services, process payments, and deliver technical infrastructure, subject to the safeguards described above.

10. Children's Privacy

nojili Services are intended exclusively for individuals aged twenty-one (21) years or older in accordance with Philippine gaming regulations. We do not knowingly collect, use, or solicit personal information from individuals under the age of 21. If you are under 21 years of age, you are not permitted to register for an account, access the Platform, or use any nojili Services.

Our age verification procedures include requiring date of birth during registration, verifying government-issued identification documents, and implementing technical measures to prevent minors from accessing our Platform. If we discover that we have inadvertently collected personal information from an individual under 21 years of age, we will immediately delete such information, close the associated account, and take appropriate measures to prevent future underage access.

Parents and guardians are encouraged to monitor their children's internet use and to utilize parental control software to prevent minors from accessing online gambling sites. If you believe a minor has provided personal information to nojili or has accessed our Platform, please contact our customer support immediately.

11. Changes to This Privacy Policy

nojili reserves the right to modify, amend, or update this Privacy Policy at any time to reflect changes in our data practices, legal requirements, technological developments, or business operations. When we make material changes to this Policy, we will notify you by email to the address associated with your account, by posting a prominent notice on our Platform, or through other appropriate communication channels.

Changes to this Privacy Policy become effective immediately upon posting unless otherwise specified. Your continued use of nojili Services following the posting of revised Privacy Policy constitutes your acknowledgment and acceptance of the changes. We encourage you to review this Privacy Policy periodically to remain informed about how we collect, use, and protect your personal information.

The "Last Updated" date at the top of this Policy indicates when it was most recently revised. Previous versions of this Privacy Policy are archived and available upon request to our Data Protection Officer.

12. Contact Information

If you have questions, concerns, or complaints regarding this Privacy Policy, our data practices, or wish to exercise your privacy rights, please contact our Data Protection Officer through the following channels:

• Data Protection Officer Email: [email protected] (plain text - not clickable)
• Customer Support Email: [email protected] (plain text - not clickable)
• 24/7 Live Chat: Available through the nojili website and mobile applications
• Mailing Address: nojili Data Protection Officer, Metro Manila, Philippines

We aim to respond to all privacy-related inquiries within fifteen (15) business days as required by the Data Privacy Act. For urgent data security concerns, please use live chat for immediate assistance.